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These terms set out what you agree to when you open and use a mahyong138 account — covering account access, transactions, content use and how to reach us if something needs to change. Availability depends on local law and is permitted only in eligible regions.
By creating an account on mahyong138 and using any part of the platform — game lobbies from studios such as JDB, Joker, Microgaming and PlayStar, transaction flows using Bank Transfer or QRIS, or any support channel — you accept the terms described here. These terms apply to every session, whether you access the lobby on a mobile browser or a desktop device. We update these terms when our services change. The current version is always the one shown here; continuing to use your account after an update means you accept the revised terms. If you do not agree, the correct step is to stop using the account and contact our support team to request closure. Eligibility depends on local law in Indonesia. We do not extend access to regions where local law does not permit it. If your circumstances change — residency, age eligibility or other legal factors — you are responsible for letting us know. We reserve the right to suspend or close accounts that no longer meet eligibility conditions, and we will communicate the reason through your registered contact details.
Not every interaction with mahyong138 falls under the same policy clause. Understanding the boundary between what we govern directly and what sits with a third party helps you know where to direct a question.
Login credentials, session behaviour, account verification and wallet balance are all governed by these terms. If you dispute an account action, start with the account settings page and then contact our support team with your registered details.
Deposits and withdrawals processed through Bank Transfer or QRIS are covered here in terms of instruction and record-keeping. Once a transfer leaves our system, the receiving payment network operates under its own rules — we cannot override those timelines.
Game titles from JDB, Joker, Microgaming and PlayStar are made available through our lobby. We govern how they appear and how you access them. Game mechanics, RTP disclosures and prize structures are set by each studio and shown only where the studio exposes that data.
External e-wallet providers such as DANA, OVO and GoPay operate under their own terms. We verify payment connectivity on our side; queries about wallet-level fees, processing steps or account limits belong with the relevant provider directly.
These terms are not just obligations — they also describe what you can do. You have the right to review your transaction records at any time through the account dashboard after login. If a detail on your account is incorrect — name spelling, registered email or contact number — you can raise a correction request through the support channel and we will process it against your verified identity documents. If you want to understand why an account action was taken — a session interruption, a transaction flag or a login restriction — you can submit a written query and we will respond with the policy basis for that action. Your records are retained according to the schedule shown in the trust section below. Requesting a copy of your stored account data is also available; follow the contact steps in the support section to make that request.
Open your account dashboard after login to see a full list of deposits, withdrawals and session activity. Records reflect the same data our support team sees when you raise a query.
Submit a correction request through our support channel with your registered contact details. We verify against identity documents before updating any account field to keep your wallet secure.
If an account action is unclear, send a written query through the support path listed in the section below. We will cite the specific clause that applies and, where possible, the action you can take next.
You may request a copy of account data we hold. Use the email contact path in the support section, include your account identifier, and we will confirm receipt and provide the data within the period required by applicable local rules.
For any question that relates directly to these terms — account corrections, data requests, access disputes or transaction records — use one of the contact paths below. Our support team handles policy queries separately from general game or payment help, so naming your query type in the opening message speeds up the response.
Send your policy query to our registered support email. Include your account identifier and a clear description of the clause or action you are asking about. This path is the correct route for data requests and written policy disputes.
Open the live chat widget from any page on mahyong138 while logged into your account. For policy questions, type 'policy query' at the start so the team routes it correctly. General account help and terms clarification are both available here.
Your account dashboard after login shows the current state of your transaction history, active session data and any pending account actions. For many terms-related questions, the answer is visible there before you need to contact support.
Our approach to your account data is straightforward: we collect what is needed to operate the account, process transactions through Bank Transfer and QRIS, and deliver game content from our studio partners. We do not sell account data to third parties. Cookies are used to maintain your session state and remember display preferences; you can adjust cookie behaviour through your browser settings, though some features may not work correctly if session cookies are blocked.
Account and transaction records are kept for the period required under applicable local regulations in Indonesia. After that period, data not needed for an open dispute or legal obligation is removed from active systems. The current retention schedule is available on request.
Login credentials are your responsibility to keep private. If you believe your account has been accessed without your permission, contact support immediately through live chat or email. We can place an account hold while the matter is reviewed, protecting your wallet balance during that process.
We use session cookies to keep you logged in across pages and functional cookies to remember your last game category or table preference. No advertising tracking cookies are placed without disclosure. Your browser's cookie settings page is where you manage these preferences.
If you want to dispute a terms clause, request a data correction or ask about how a specific policy applies to your account, address the request to our support email with your account identifier. We acknowledge requests within the timeframe our policy commits to and respond with the applicable clause.
The questions below come from account holders who want to understand how these terms apply to their specific situation — account access, data handling, transaction records and how to act on a policy right.
We update these terms when our services change. The version shown on this page is always current. If a change affects your account in a material way, we send a notice to your registered contact. Continuing to use your account after the update date means you accept the new version.
Log into your account and open the dashboard. Your deposit and withdrawal records — including Bank Transfer and QRIS transactions — are listed there in full. If a specific record is missing or unclear, contact support with the date and approximate amount and we will check against our system log.
Yes. Submit a correction request through live chat or email support. We verify your identity against the documents on file before changing any account field. This applies to your registered name, email address, phone number and preferred contact language. The change takes effect once verification is complete.
We retain account and transaction data for the period required by applicable regulations in Indonesia. Data no longer required for legal, dispute or audit purposes is removed from active systems. You can request a copy of your stored data by emailing support with your account identifier.
Eligibility depends on local law and is available only where local law permits. If your eligibility changes — for example due to a change in residency — you should notify us. We may suspend or close accounts that no longer meet eligibility conditions and will communicate the reason to your registered contact.
Send a written query to our support email or raise it through live chat. Include your account identifier and describe the specific action you are questioning. Our team will identify the clause that applies and explain the basis for the action. Where an error is found, we will correct it and confirm the outcome to you.