mahyong138 Privacy Policy: Your Account Data, Your Rights
This page explains exactly how mahyong138 collects, uses and protects the data attached to your account — from registration through every DANA, OVO or GoPay transaction you make. We handle your information with a clear purpose: to keep your account working correctly and to respond when you contact us. Availability depends on local law and eligible regions.
Account Data Protected
DANA & OVO Transaction Records
Your Right to Review
Contact Path Always Open
KEBIJAKAN DATA KAMI
How mahyong138 Handles Your Personal Data
When you open an account with us, we collect the details you submit during registration — your name, contact address and the payment method you choose, whether that is DANA, OVO, GoPay, Bank Transfer or QRIS. We use this data for one operational purpose: to identify your account, process your wallet transactions and respond to any support request you raise. We do not sell your personal data to third parties. We do not share your account details with advertisers. Data shared with payment processors — such as the e-wallet networks that handle DANA or OVO settlements — is limited to what those processors need to complete a transaction. Every sharing arrangement is contractual, not open-ended. We retain your account record for as long as your account remains active and for a period after closure as required by applicable local regulations. If you close your account and request deletion, we will action that request within the scope permitted by law. The current status of any data request you submit is tracked inside your account dashboard after login. Cookies on the mahyong138 site serve session management and site-performance purposes only. You can adjust cookie preferences through your browser settings at any time. Disabling non-essential cookies does not prevent you from accessing your account.
DANA
DANA transaction data is passed only to the DANA payment network to complete your deposit or withdrawal. We hold a record of the transaction amount and timestamp in your account history.
OVO
OVO wallet settlements follow the same data-minimisation rule. Only the fields required to process your OVO transfer are shared with the OVO network; no additional profile data is included.
GoPay
GoPay payments are processed through the GoPay network under a data-handling agreement. Your GoPay account number is used only for the transaction you authorise — not stored for other purposes.
Bank Transfer
Bank Transfer details you provide for a withdrawal are used solely for that disbursement. We do not store full bank account numbers beyond the period needed to complete and verify the transfer.
CAKUPAN KEBIJAKAN INI
What This Policy Covers and What It Does Not
This policy applies to data collected directly through the mahyong138 platform — your account registration, login activity, wallet transactions and support communications. It does not extend to third-party services you reach by leaving our site. Understanding where our responsibility begins and ends helps you make informed choices about what you share.
Account Access
Covered. Any data you submit to create or update your mahyong138 account — email, contact details, payment method selection — falls inside this policy. You can review this data after login from your account dashboard.
Wallet Transactions
Covered within our system. Transaction records for DANA, OVO, GoPay, QRIS and Bank Transfer payments are held in your account history. The payment network's own privacy terms govern the segment processed on their side.
Site Content and Game Activity
Covered for session data. We record which game categories you access — slots, live casino, sports betting — to keep your session active. Game titles from studios such as JDB or Microgaming do not contribute data outside your session.
Third-Party Services
Not covered. Links to external e-wallet apps, payment network portals or any site outside mahyong138 are governed by those services' own policies. We cannot make commitments about how they handle your data.
HAK DATA PENGGUNA
Practical Rights You Hold Under This Policy
You have four concrete actions available to you under this privacy policy, and each one has a clear path inside your account or through our support channel. First, you can review the personal data we hold on your account at any time — the account dashboard after login shows your registered details, transaction history and contact records. Second, if any detail is incorrect — a misspelled name, an outdated contact address — you can submit a correction request directly through the support channel; we will update the record once identity is confirmed. Third, if you want to know specifically what data is retained after an account closure, you can raise that question via the contact path listed in the Support section below. Fourth, if you believe data has been handled contrary to this policy, you have the right to raise a formal objection; the correct path is the support contact, not the general chat. We aim to respond to all data-related requests within a reasonable period, subject to verification requirements under applicable local law.
Review Your Records
Log in and open the account dashboard. Your registered details, wallet transaction history and contact data are listed there. Nothing requires a support request to view — it is already visible in your account.
Correct Account Details
If a name or contact detail is wrong, submit a correction through the support channel. We confirm your identity first, then update the record. You will see the corrected detail in your dashboard once the update is applied.
Ask About Data Retention
After account closure, some data is held for a period required by local regulation. If you want to know what is retained and for how long in your specific case, contact us directly — the answer depends on your account history and applicable rules.
Raise a Data Objection
If you think your data has been used outside the scope of this policy, use the formal support contact path. This is separate from general account help — describe the specific concern so we can route it to the right team.
JALUR KONTAK PRIVASI
How to Reach Us About This Privacy Policy
Privacy questions — whether about data records, wallet transaction history or a correction request — can be directed to us through the channels below. For account-specific data requests, include your registered contact detail and a description of the data you are asking about. This helps us locate the correct record and respond accurately.
Live Chat Support
The chat widget on the mahyong138 site connects you to our support team. Use this for general privacy questions, account data queries and guidance on where to find your own records in the dashboard.
Account Dashboard
Your first stop for any data review is the account dashboard after login. Transaction records for DANA, OVO, GoPay and Bank Transfer, along with your registered details, are displayed there without needing a support request.
Formal Data Request
For requests that go beyond what the dashboard shows — post-closure retention queries, data objections or deletion requests — submit through the support channel with your account reference. We track these separately from general enquiries.
STANDAR PENGELOLAAN DATA
How We Manage Data Across Your Account
Account security and data handling at mahyong138 follow a defined set of operational practices rather than a single privacy checkbox. Each area below reflects something you can verify through your own account interactions or by contacting us directly.
Cookies and Session Data
We use cookies to maintain your login session and measure site performance. No cookie on the mahyong138 site is used for advertising profiling. You can clear or restrict cookies in your browser settings; session cookies are removed when you close the browser.
Account Security Practices
Your login credentials are stored in encrypted form. We do not display your full password in any part of the dashboard. If you suspect unauthorised access to your account, contact us through the live chat channel immediately so we can freeze the account and investigate.
Data Retention Schedule
Active accounts retain full transaction and profile data for the life of the account. After closure, we keep the minimum record required under applicable local regulation. The specific retention period for your account can be confirmed by contacting support with your account reference.
Policy Update Process
When this policy changes materially, we notify you through the contact address on your account before the change takes effect. The current version is always shown on this page. The date shown at the top of this page reflects the version you are reading now.
PERTANYAAN UMUM PRIVASI
Privacy Policy Questions We Hear Most
If your question is not covered below, use the live chat or formal data-request path described in the Support section above. These answers reflect how this policy works in practice for accounts in eligible regions, subject to local law.
What personal data does mahyong138 collect when I open an account?
We collect the details you enter during registration — your name, contact address and your preferred payment method (for example DANA, OVO or GoPay). We also record login activity and wallet transactions as part of normal account operation. We do not collect data beyond what your account and payment processing require.
Does mahyong138 share my data with third parties?
We share data only with payment processors — the networks that handle DANA, OVO, GoPay, QRIS or Bank Transfer settlements. Sharing is limited to what each processor needs to complete your transaction. We do not sell data or share it with advertisers. All third-party sharing is governed by a contractual arrangement.
How do I see what data is held on my account?
Log in and open the account dashboard. Your registered details, contact records and transaction history are visible there. For data not shown in the dashboard — such as records held after a closure — submit a request through the support channel with your account reference number.
Can I correct or update my personal details?
Yes. Contact us through the live chat support channel, describe the detail that needs correcting and confirm your identity when prompted. We update the record and the corrected version will appear in your account dashboard. We cannot accept correction requests without identity confirmation.
What happens to my data if I close my account?
After closure, we retain a minimum record as required by applicable local regulations. The retention period depends on your account history and local rules. If you want to know the specific period for your account or to request deletion beyond what the law requires us to hold, contact us through the formal data-request path.
How do I raise a concern about how my data has been handled?
Use the formal support contact path rather than general live chat. Describe the specific concern — which data, which action you believe was outside this policy and when. We track data objections separately and aim to respond with a substantive answer within a reasonable period under local law.
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